Who we build for

Logistics & Field Operations

Software capabilities applicable to logistics and field operations—including route management, delivery tracking, fleet coordination, and field workforce tools.

Common problems

Signs a purpose-built system would help

Delivery routes are planned manually, leading to inefficient schedules and higher fuel costs.
Field staff status and location are unknown during the workday, making it difficult to respond to urgent requests.
Proof of delivery is paper-based—lost signatures mean disputes and delayed payments.
Inventory visibility is limited—warehouse and field stock are tracked in separate systems.
Driver communication relies on phone calls and messaging apps with no structured workflow.
Customer updates about delivery status depend on manual calls from the dispatch team.

What we build

Systems that fit this context

Route planning and dispatch management platforms with real-time tracking
Mobile applications for field staff with offline-capable delivery workflows
Fleet management systems covering maintenance schedules, fuel tracking, and utilisation
Customer-facing tracking portals with live delivery status and notifications
Warehouse management systems with inventory tracking and order picking workflows

Workflows

How the software works day to day

Delivery route planning and dispatch

1Dispatch coordinator creates delivery batches from incoming orders.
2System optimises routes based on delivery addresses, time windows, and vehicle capacity.
3Routes are assigned to drivers through the mobile application.
4Drivers receive route details and start their shift.
5Dispatch monitors progress in real-time and handles exceptions.

Proof of delivery capture

1Driver arrives at the delivery location.
2Customer receives the delivery and signs on the mobile device.
3Driver captures a photo as additional proof if required.
4Delivery status is updated in the central system.
5Customer receives a confirmation notification with delivery details.

How we can help

Related services

Web & Mobile Applications

Responsive apps that work on every screen.

Learn more

Custom Business Software

Workflows shaped around how your team works.

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Automation & Integrations

Connect your tools and cut the manual work.

Learn more

The details

Planning considerations

Users, integrations, reporting, risks, devices, and security for this kind of system.

Who uses these systems

Dispatch Coordinator: Plans routes, assigns drivers, monitors delivery progress, and handles exceptions such as delays or address changes.
Field Operator / Driver: Follows assigned routes, completes deliveries or service visits, captures proof of delivery, and reports completion.
Fleet Manager: Oversees vehicle maintenance schedules, fuel consumption, driver assignments, and fleet utilisation reports.
Customer: Receives delivery status updates, tracks shipments, and confirms receipt.

Common integrations

Mapping and routing APIs (Google Maps, Mapbox, OpenStreetMap)
GPS and telematics providers for real-time vehicle tracking
Customer communication platforms for delivery notifications (SMS, email, WhatsApp)
Inventory and order management systems for stock synchronisation
Accounting platforms for invoicing and payment reconciliation

Reporting needs

Delivery performance: on-time rate, delivery volume per driver, average route duration
Fleet utilisation: vehicle usage rates, fuel consumption, maintenance intervals
Field staff productivity: completed jobs per day, response times, idle periods
Customer satisfaction: delivery confirmation rates, complaints, dispute resolution times

Operational risks

Missed deliveries due to incorrect address data or incomplete route planning
Vehicle breakdowns causing delays when no real-time visibility exists
Lost proof of delivery when paper-based processes are used
Fuel cost volatility when routes are not optimised
Driver safety incidents when field staff are not trackable
Customer disputes about delivery status when tracking information is not shared

Mobile and device access

Field staff need a mobile application with offline capabilities for areas with poor connectivity.
GPS tracking must work in the background to provide location updates without draining battery.
Photo and signature capture must be possible offline and synced when connectivity is restored.
Push notifications alert drivers of route changes, urgent pickups, or customer requests.

Security considerations

Customer delivery addresses and contact information must be protected as PII.
GPS location data access must be restricted to authorised roles and timeframes.
Proof of delivery images must be stored securely and retained according to data policies.
Driver authentication must support quick login without compromising security.
Data synchronisation must handle conflicts when field devices reconnect after extended offline periods.

FAQ

Frequently asked questions

Do your mobile applications work offline?

Yes. Mobile applications for field staff are designed with offline-first capabilities—data is stored locally on the device and synchronised when connectivity is restored. This includes delivery details, photo capture, signature collection, and GPS coordinates.

Can the system integrate with existing GPS tracking hardware?

Integration depends on the hardware provider’s API availability. We have experience integrating with standard GPS and telematics platforms. The specific integration approach is assessed during the discovery phase.

How do you handle data synchronisation conflicts?

Conflict resolution rules are defined based on the specific workflow. For delivery operations, the most common rule is that the latest status update from the field overrides previous states. Critical updates (such as proof of delivery) are never overwritten.

Building a mobile workflow for field teams?

Describe the field teams, their current process, and the devices they use. We will help determine the right delivery approach.